Customer Service

Let us help you

We are continually trying to help our clients through the tangle of websites. We want to make sure to provide easy answers to your difficult questions.

Here qualities we stand by:

Be helpful

It’s important to realize that being available does not equal being helpful. It’s not enough to simply have a person on hand to answer a phone call. The quality of each interaction counts. We are driven to help make complex issues simple, come up with creative and accessible solutions, and make your business life more manageable overall.

Honesty is the best policy

Transparency is the calling card of the social web. We strive to be open and honest in every conversation. If a mistake is made, we feel comfortable in admitting to the error. If an answer isn’t readily available, we may say “I don’t know” and then create a well-defined action plan to find the answer. We try to be realistic and not over-promise so our lines of communication are always authentic and crystal clear. This is how we build lasting and mutually respectful relationships. And that’s how we all find success.

Expertise is key

Each interaction is a chance for us to be a friendly guide and advisor to you. We stay current with the latest products and services and we will always guide you to the best solution for your business.

Keep it simple

All aspects of your website will be constructed around your needs. The less user-friendly your site, the less satisfied your customers will be. We make critical information like pricing, shipping and return policies easy to find. And above all, we keep your website up-to-date to reflect exactly what the customer expects.

Support in Zen fashion

We provide trackable support using a cutting edge system provided by ZenDesk.  If you need to send through a support ticket just go to support.cawiji.com and create an account.